
Sunday, March 22, 2009
The Good Client Manual

Sunday, January 18, 2009
The Pappadum Queens
I am an ardent fan of "rags to riches" stories. They not only fascinate and motivate but have one thing in common, a lesson imbibed within for us lesser mortals! Why is it that some people find their true calling and achieve greatness while others fail to realise their true potential. The only difference is attitude. One such story I read today is that of Lijjat Papad.

A venture that started with a loan of Rs. 80 in 1959 stands today as a Rs 300 crore business blessing 40,000 cottage industry workers with a living. "A unique organisation of the woman, by the woman, for the woman." is what Lijjat stands for. And women why not! It was the sheer committment of 7 semi-literate women that led them to make Lijjat the enterprise it is today. Whats most striking about this colossal success is the simplicity behind it.
The organisation calls its workers "bens" and the recruitment process is to offer membership to any woman who pledges to adopt the institution's values and has respect for quality. Wages are paid daily for the work done. The distribution process is simple, noise-free and conventional. Lesson - Simple ideas can give great results.

It could have been a sound business decision to install machines, but Lijjat decided against it as thousands of families benefitted from the co-operative. So Papads are made by hand at Lijjat with each being the same size having the same taste. If one of the workers slips in quality, she is singled out and given a warning. If she does not improve, she is asked to take up an alternative job in other area.
These women believe in their value system and know as long as they stick to quality, they will be at the top. An uncomplicated definite rule to success, complicated by modern thinkers perhaps.
To know more about Lijjat go to : http://www.lijjat.com/
PS: Happy New Year! :)
Monday, December 1, 2008
Caution : Dip ahead
This is what “The Dip” does best. Tell you what you already know or should know without sounding very obvious. I am a Godin fan. Just because I feel his writing style is very non-flamboyant yet wins you over. This book is a one sit read. Small package, a mind grenade.

Atelophobic by nature, I have always feared mediocrity. So the pages of this book for me were like shots of adrenaline with lime and salt! Being a cut above is not easy. All through high school getting to an aggregate of 60% is not too difficult, but every single point after this is like extracting blood out of stone. This trough sets the future Stanford alumni apart from the good looking rascals. This trough is “the dip”.
The read is simple and jargon free except for the liberal use of marketing argot comprising of words like “cliff” and “cul-de-sac”. This book prescribes the clever intuitive way of gauging your own potential. Simply put - If you don't have the potential to be the best, find something else.
Being a start-up myself, I know how essential it is to pull through. But pulling through is not the answer every time. Whatever you do, if making it to the top is not your point one agenda, you are as good as not trying.
This little dynamite of a book might not be the answer to all your questions, but it will definitely get you asking the right ones. Read only when you are driven, motivated, ambitious and dateless on a Saturday.
NOTE: The Mumbai attacks left me very perturbed. I am appalled by the state of Indian democracy and am left wondering if autocracy is an option!!!
Wednesday, November 26, 2008
Amusing Review of the day
"Take Leo Burnett, David Ogilvy, Bill Bernbach and Mark Twain. Combine their brains and shave their heads. What's left? Seth Godin."
Monday, November 24, 2008
Now, take the bus to America!
What's in a name? Everything if you are in advertising and a lot if you are a village called Lordiya in Rajasthan near Jodhpur. Now catch a bus to India's own America and be surprised! The inhabitants of this little town with houses sporting works of Karl Marx, Engels and Lenin are proud to called their soil “America” on account of the attitude of its people and their affluence!
"Our self-confidence is the reason people started calling our village 'America'," says a retired schoolteacher, resident of 65 years. Salute such confidence.
There are tales of this village having kicked off the Communist movement in Rajasthan and then there is the folklore of the name Lordiya being ominous or unfortunate. Whatever be the reason, the spirit of the 1500 or so residents is unrivalled. Needless to say the “America Wale” are very well feted by the people of nearby states.
Keeping up with the election spirit, this year the INC candidate for the state assembly elections from America is called “Om Joshi”.
And because I am mostly as curious as the cat who was killed, I 'googled' Mr. Joshi to see the extent of his campaign strategy in the social media and what I found had me in splits! (No offence to Mr Joshi on facebook.)
Tuesday, November 18, 2008
Re-Branding Zero
To unveil a new strategic vision and brand identity, Bharti Enterprises launched its new television commercial this week. Though this is yet another “i-love-my-India” JWT commercial, it is beautifully done and does manage to arouse the patriotic senses but I feel they lost the 'fresh identity' plot somewhere.
For me Bharti and Airtel advertising talk has always been synonymous with kids (lots of them), A.R. Rahman tunes, Gray tones, emotions, patriotism and did I mention kids?
Sunil Bharti Mittal, chairman and group CEO, Bharti Enterprises said, “As Bharti enters its next phase of growth, we have a new vision to make Bharti, India’s finest conglomerate by 2020. Bharti’s brand essence of “Big Transformations. Brave Actions” will define all our actions and drive forward this vision. Our new brand identity and brand logo reflect this philosophy.”
But Mr Mittal, I fail to see the “Big Transformation” you are talking about in the advertising atleast. If there's no change, the whole exercise and such great advertising is rather pointless. Bharti in my eyes is still the Indian telecommunication brand that wants to transform India just like the yesteryears.
Re-branding in my opinion is the most thought provoking yet daunting task for an advertiser. Having read about the Consignia “royal f *%# up” (must read) I can only begin to imagine what if the name of some of the brands I am a religious devotee to were to change. Diet Coke, Colgate, Nokia, or HP. Changing their names would be like badgering my brain cells brutally and persistently.
Re branding is more than a mere change of a logo or corporate colors. Shed negative connotations, take-over, merger, repositioning, whatever be the purpose - the brand must ensure the change steeps deep into the company, and is an all inclusive exercise involving everything from the brand's people to its culture. You are getting a second chance, it is as precious as a river full of oil. Burn it or churn it.
Re positioning a brand could very well be a huge opportunity for smart innovative players who are able to communicate subtly without alienating old customers. But think carefully or you just might undermine the previous marketing efforts. If you think that changing the name of a breakfast cereal or a shampoo won't effect the consumer, think again. Change the name of my Kellogg's and the new brand can drown in 'Mother Dairy' milk forever.
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Post Script
One of my favorite re branding exercises in India was the Hutch-Vodafone takeover. Full marks for clarity of message!
Tuesday, November 11, 2008
Would you pay for Poo?
The two words every advertiser must swear by are : ANYTHING SELLS! All you need is the knowhow. I came across this page on a website today that put “Elephant Poo” on sale. The advertising read:

PS: If you are allergic to elephants, they also have Rhino and Reindeer Poo variants!

Post Post Script and Important Note:
Ever since the first time I laid my eyes on a Snoopy comic strip, I wanted to have one of my own! Thanks to bitstrips, I am now the proud publisher of AGENCYMONK, my regular trips to adolescence and the love for comic art.
Friday, November 7, 2008
Thursday, November 6, 2008
Marketing Lessons from the US Election
Look at the numbers – 95% black (no surprises here), 66% Hispanics, 56% Women, 66% under 30's and a whooping 71% first timers (thanks to the new-age campaign!) - voted blue!
A massive half a billion dollars were raised for the campaign. Spent thoughtfully across all media. Traditional and emerging. Web 2.0 (I love it even more now!) led the digital thought process.
Obama announced his candidature in early 2007. All those a part of the rally that followed soon after were asked to give their email addresses, zip code and phone numbers to the organizers. (Smart!) Needless to say, the valuable data bank was exploited to its max potential both online and offline.
This Ad Age Marketeer of the year set forward a fine example of integrated marketing and made his campaign so accessible by creating tools to let people get engaged so very easily.
Twitter, Facebook, YouTube, Flickr, Digg, My Space, LinkedIn, FaithBase, Eons, Glee, MiGente, MyBatanga, AsianAve, DNC, PartyBuilder. You name it. The online media mix was flawless. Race, gender, religion, ethnicity, sexuality did not matter.
In my opinion, the biggest mistake McCain's campaign did was attack Obama incoherently and consistently. When you are attacking the leading brand, you ensure your strengths shine. Instead of focusing on his strategies and values, all McCain did was talk about Obama. Obama instead used McCain's tactical mistakes to portray him as an erratic leader and trounced the republicans on his way to victory.
This was indeed a very bad time to be a republican. The one thing an ailing US economy did not want was another Bush administration and McCain or his campaign failed to prove “the red” otherwise.
Disclaimer : I don't fully agree with some of Obama's policies but yes 10/10 for the brilliant campaign!
Tuesday, November 4, 2008
You Wish!
CEO
“There will be no meetings today on productivity or leadership. All directors and managers can ACTUALLY be at their desks and get some work done.”
VP – Client Services
“I humiliate my account supervisors in front of the client only to establish superiority and feed my over-inflated head.”
Client Services Director
“I produce all the garbage the brand managers want and ensure the client continues paying bigger, better fees every year.”
Client Services Executive
“No.”
Creative Director
“Yes.”
Art Director
“I screwed up. I am sorry.”
Graphic Designer (Female)
“Today, I am going to read the brief before I start work on the campaign.”
Graphic Designer (Male)
“I love pink.”
Senior Copywriter
“I am not the next Salman Rushdie.”
Trainee Copywriter
“I am not the next Aravind Adiga.”
Media Planner (Female)
“I PMS round the clock.”
Media Planner (Male)
“I PMS round the clock.”
Interns
“May I stop wiping your behind?”
Monday, November 3, 2008
Namaste! London International Awards
How the creative drama unfolds this year, remains to be seen on the 10th November.






Friday, October 31, 2008
From Word of Mouth to Web 2.0


I would largely recommend to buy, borrow or steal the lot together and read not necessarily in that order.PS: And as a tribute to Mr Tim O'Reilly, I am typing this post on Open Office! Currently testing it for integration in my organization and looking forward to kicking Microsoft's monopolistic derriere! :)
Monday, October 27, 2008
When the going gets tough

I am a start-up because I am an optimist and not vice versa. How bad can it really get! Small businesses have a different growth curve compared to their largely fund counterparts, and if the pundits out there say, this is the time to struggle, we haven’t actually seen it otherwise!
You are flexible: Imagine having to make 2000 employees redundant as compared to making your team of less than 20 work some extra hours daily. Some hot pizza from Domino's and an inspiring speech about the persistent recession and hanging on will do the trick.
Its finally an employer’s market: The talent is FINALLY available AND ready to negotiate. Note: Resources and attrition are amongst the top 5 growth problems faced by smaller businesses.
You need to save every penny and spend wisely: Like you shouldn’t when there is no recession???
Demand for cheaper alternatives: You always believed your services were as good as the market leader. Now is the time to prove it. Bigger organizations are looking for competitive prices and value for money. The axe is on all department budgets and the preferred vendors are all being re-evaluated for value.
Alternative sources of capital: Money is cheap. Yes, with the stock and the real estate drying up and no longer a lucrative investment opportunity, the money still needs to be invested. Talk to an angel investor and show him the returns, he will take notice. The risk is smaller in comparison and the returns – when you are competing with a negative return market, how difficult can it be.
Its time to get real: And the most real organizations are start-ups. They don’t have a choice.
And then if you are a brand communications agency with assumed capabilities to sell your clients product, there has never been a bigger demand for your services! You are cheap and they need you! Go get ‘em! Let’s lay the foundations of some more O&Ms, LOWEs, JWTs possibly put together!
The top-most qualities needed by any entrepreneur by far are clarity of vision and confidence.
Friday, October 24, 2008
Thursday, October 23, 2008
Be Cool. Be Kanye West.
All you need to “transform” into Kanye is pop a magic pill. To order call 1-877-BeKanye, or better still, if you prefer one-way communication to avoid sheer embarrassment, there is BeKanyeNow.com. Still not convinced? See the TVC below.
If this still doesn’t have your attention, you either don’t know who Kanye West is, or you live in Far Far Away Land. The answer to the puzzle is right here.
And why do I talk about Absolut so often. Well the festive season is right around the corner ;) and a political correction to that would be, their global agency TBWA does an impeccable job every time. Standing true to their tag “Disruptive ideas expressed through media arts!”, their work exhibits a premier class marketing mix of ambient, viral, new age and traditional marketing.
A follow up on my previous post perhaps, but expressions like Ambient Media, Virals, Experiential Marketing which were nothing but marketing jargon until a few years back have now been firmly established as standard terms within the advertising industry.
Call it natural progression or evolution, this phenomenon is here to stay!
Wednesday, October 22, 2008
Experiment with Experiential.
The only aim is to step outside the mass media setting. Brand managers are constantly looking for innovation and out-of-the box ideas and traditional ways of marketing have certain limitations. Traditional media may create brand recall, but today are not enough to sustain a brand.
Saffola took a unique path to celebrate the world heart day. The registrants who could register via SMS did not only receive a coupon for a free cholesterol check but also literature seeking to educate the consumer about heart health and care.
Needless to say the brand made more than a recall point. Everyday we experience a new strategy that makes more than an impression.
A more recent campaign being Nivea MTV What's Your Sport!, engaging participants in fun activities while at work or college. Reinforcing the essence of Nivea deodorant that gives consumers the confidence to do just about anything – anywhere.
Experiential has moved beyond free samples and testers. It’s about communicating the essence of the brand with a more personalized, memorable experience.
My favourite experiment with experiential is the launch of Absolut Cut in Australia. Not for the love of the Swedish Spirit ;) but for mere execution! To launch its new product Absolut Cut, the brand leased two bars in Sydney and Melbourne, got a party rolling and put photo exhibitions. Visitor to these bars received a bottle of Absolut Cut and an opportunity to contribute their photos to the exhibit thus establishing a viral element.
The idea - consumers are left feeling empowered and important. The gains to the brand just follow.
Tuesday, October 14, 2008
Venn take on advertising
Who said life was easy! :)Saturday, October 11, 2008
Brand “Embarrassadors”

Brand ambassadors have always been monumental in India. The absence of celebrities during commercial breaks on television networks is a phenomenon scarce in our country. More than the celebrities suggesting or endorsing a particular brand, the regular Indian fan believes in the passion the ambassador portrays to have for the same.
With fees touching numbers comparable to a mini economy's financial bailout today, it is only the Indians and their love for Bollywood and Cricket that lets Sourav Ganguly walk away with an endorsement remuneration more than that of all the world cricket team captains put together.
But does that make our country glamour struck? Does the use of celebrities compromise on the creative talent? Why is it so that the most coveted and awarded advertisements lack a Rs. 200 million nod and smile?
One of all-my-life-time favorite commercials is this one of MBF Insurance in Australia. I saw it while still in Uni, studying accounting and having no “ad-sense” whatsoever, and now having done my short time in the advertising industry still continue to love it.
The ad that took a positive romantic spin on bleak situations devised by M & C Saatchi was so popular with Australians that MBF worked with Mark Rivett, the music composer to release a whole album of swing music. Profits from the sale of the album were distributed via MBF Project Hope to charities working with children and young adults.
The power of a potent composition. I await the day the 'Shahrukh Khans' will be taken over by binding scripts and first-class executions. And till that happens, we will continue to love our advertising with all its glitz and glamour!
Afterthought
Shahrukh Khan is endorsing more than 1 prestigious brand including Pepsi, Hewlett Packard, Sunfeast, Dish TV, Tag Heuer, Emami, Nokia
And…... Sai Juice Corner
Wednesday, October 8, 2008
Be a Tease!!
But the commercial was soon followed by another, a spoof that of Reliance ADAG’s DTH arm – Big TV. Bearing a striking resemblance to the former teaser, the Big TV ad used not only a tallying creative execution but also a fitting tagline that not only upstaged Airtel but made it highly befuddling to gauge who the teasers belonged to. Further adding to the confusion, both brand logos use red-and-white colours.

The Airtel commercial, big on celebrities, big on execution, big on glamour... yet gave way to BIG to steal the thunder! The beginning of yet another hot battle played on the battlegrounds of advertising arenas, perhaps? I remember growing up with the cola majors Coke and Pepsi advertising wars that led to strengthened cola loyalties at school!
By using Airtel elements in its communication, the whole idea is to “take the steam out of Airtel’s missile,” says a Mudra (Big TV’s agency) source, “as everything is fair in love and war.” (Source: http://www.afaqs.com)
Teasers have always captivated my curiosity and are my personal favorite to work on. But to tease or not to tease, that is the question!
THUMB RULE : The aim is heightened anticipation not a big yawn.
a) First and foremost, is the product tease worthy?
b) The creative. Does it tickle the senses?
c) Stretch it as long as the creative is equal the task (and the budget allows)
d) GRATIFY. Ensure the revelation is larger than life!
And in the turn of recent events, needless to say the teasers should not let the rival brand take over the show!






